Refund policy

Refund and Return Conditions

  1. Unopened Products: If you are unhappy with an unopened product purchased from Prema Vanilla, you may request a return or refund within 30 days of your purchase.

  2. How to Request a Return: Please contact us within 30 days of receiving your order to initiate a return. We will provide you with instructions on how to proceed with the return process.

  3. Replacement or Refund: Once we receive your returned item(s), we will promptly replace it or issue a full refund for the original purchase price. Refunds will be credited back to your original payment method.

  4. Return Shipping Costs: The customer should cover the shipping cost for returned items.

Additional Information

  • Processing Time: Refunds are processed within 7-10 business days after receiving the returned item.
  • Contact Information: For any questions or to initiate a return, please reach out to our customer service team via https://premavanilla.com/pages/contact